- Manage a high volume of partner requests, primarily through written communication.
- Investigate complex payroll and tax issues, breaking problems down to trace root causes.
- Collaborate with Engineering, Product, Tax, and Risk teams to escalate bugs and resolve issues.
- Surface patterns in partner questions and operational friction to improve documentation and product behavior.
- Build trusted relationships with enterprise partners through empathy and transparency.
- Create and maintain operational resources and internal documentation.
DocumentationProcess improvementTechnical support+2 more