Worker Success Specialist
New
W
WorkWhileGig Economy
Remote (US)Full-Time
Salary not disclosed
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Job Details
- Required Skills
- SlackCRMCustomer support
Requirements
- High-empathy approach with a genuine passion for the well-being of hourly workers.
- Ability to communicate with clarity and warmth.
- Strong critical thinking skills to identify root causes rather than relying solely on scripts.
- Tech-fluency with experience juggling multiple platforms such as CRMs, Slack, and internal admin tools.
- Adaptability and resilience in a fast-growing, ambiguous startup environment.
- Availability for a flexible schedule to meet worker needs.
- Prior experience in Trust & Safety or Marketplace Operations (preferred).
- Familiarity with the gig economy or hourly labor landscape (preferred).
- Hands-on experience with Intercom or similar support ecosystems (preferred).
Responsibilities
- Deliver world-class support via email, chat, and phone to resolve worker inquiries.
- Maintain platform integrity by managing Trust & Safety reports and enforcing community standards.
- Identify friction points in the worker experience and collaborate with Product and Ops teams on long-term solutions.
- Create and update internal playbooks and external FAQs to facilitate self-service.
- Manage high-volume queues with speed and precision to ensure industry-leading response times.
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