Account Manager, North America SMB
New
A
AccruentB2B SaaS
Remote (Proximity to Major Airport)Full-TimeMiddle
Salary$139k-$232k per year
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Job Details
- Experience
- 2–4 years
- Required Skills
- SalesforceCustomer SuccessAccount ManagementCRM
Requirements
- 2–4 years of experience in account management, inside sales, or customer success within B2B SaaS or software.
- Demonstrated success managing multiple SMB accounts and meeting revenue or retention goals.
- Strong communication and relationship-building skills.
- Familiarity with CRM tools such as Salesforce.
- Ability to work remotely with proximity to a major airport.
Responsibilities
- Serve as the primary point of contact for assigned SMB customers, ensuring responsiveness and satisfaction.
- Conduct periodic check-ins to understand customer needs and identify opportunities for improvement.
- Build relationships with operational and mid-level stakeholders within customer organizations.
- Drive contract renewals and identify opportunities for incremental growth within existing accounts.
- Manage a defined book of business and achieve assigned revenue targets through proactive pipeline management.
- Partner with Customer Success and Support teams to address issues and maintain high satisfaction levels.
- Maintain accurate CRM records for forecasts, renewals, and pipeline activities.
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