Business Analyst Junior+ (Customer Care – Individual Products)
New
P
Plata CardFintech / Banking
WorldwideFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- B2 or higher English level
- Experience
- 1+ year of experience
- Required Skills
- Business AnalysisData AnalysisProduct Management
Requirements
- 1+ year of experience as a Business Analyst, Product Manager, or in a similar product role.
- Understanding of product development lifecycle and business analysis fundamentals.
- Experience writing functional requirements or user stories.
- Ability to communicate effectively with designers, engineers, and business stakeholders.
- Analytical mindset and willingness to work with product metrics and data.
- Strong curiosity, ownership, and eagerness to learn.
- B2 or higher English level for effective communication.
- Experience in fintech, banking, or digital products (preferred).
- Experience in Customer Care or Contact Center (bonus).
- Experience developing internal products like Telesales or Collections (bonus).
Responsibilities
- Analyze customer issues and identify opportunities to improve Customer Care efficiency for debit products.
- Collaborate with designers and engineers to define requirements for agent tools and customer-facing interfaces.
- Work with product and operations teams to ensure agent processes remain up to date.
- Define, track, and analyze support metrics including AHT, contact rate, first contact resolution, and CSAT.
- Identify process inefficiencies and support improvement initiatives.
- Partner with product analysts to analyze release results and customer behavior.
- Maintain clear documentation, process descriptions, and product requirements.
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