Cancer Screening Advocate
C
ColorHealthcare
Remote, USA, Monday - Friday; 8:30 AM - 5 PM PST/ESTContract
Salary22 - 26 USD per hour
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Job Details
- Required Skills
- Customer serviceEHRHIPAA
Requirements
- Exceptional communication and interpersonal skills with cross-functional collaboration abilities.
- Passionate about helping patients navigate healthcare system complexities.
- Strong critical thinking skills with a focus on issue resolution and customer satisfaction.
- Exceptional customer service and active listening skills.
- Professional phone manner.
- Experience using EHR systems in a healthcare environment.
- Expert knowledge of Google Apps and macOS.
- Flexible and adaptable to changing business needs and priorities.
- Ability to handle stressful situations appropriately.
- Access to a quiet, private, and secure location to ensure HIPAA compliance and PHI protection.
Responsibilities
- Call healthcare facilities to collect availability and book appointments on patients' behalf.
- Update facilities database to ensure accurate information regarding insurance, location, and procedure capacity.
- Obtain results and referrals from facilities via fax and phone.
- Review and triage inbound fax queues and upload documents to the EHR system.
- Inform patients of scheduled appointments and provide preparation instructions.
- Record all appointment, order, and referral details in the electronic health record system.
- Address scheduling conflicts, rescheduling needs, and access issues with empathy.
- Respond to patient inquiries and support tickets promptly.
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