Customer Operations Specialist
New
P
PavagoOperations / SaaS
Mexico. Colombia. Argentina. Costa Rica. Jamaica, U.S. Business HoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2–4 years
- Required Skills
- SalesforceMicrosoft ExcelGoogle Sheets
Requirements
- 2–4 years of experience in customer operations, contract administration, billing operations, or operations support.
- Hands-on experience with Salesforce or similar CRM.
- Hands-on experience with DocuSign.
- Strong proficiency with Microsoft Excel and Google Sheets.
- Excellent written and verbal English communication skills.
- Comfortable with outbound customer communication and follow-up.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a remote environment.
Responsibilities
- Manage customer contracts from initiation through execution.
- Maintain accurate contract records, terms, and customer information.
- Ensure documentation is complete, compliant, and audit-ready.
- Maintain contract trackers using Excel or Google Sheets.
- Update Salesforce with accurate customer and contract information.
- Contact customers regarding contract execution and follow-ups.
- Send agreements through DocuSign and follow up until completion.
- Assist with AutoPay enrollment and billing-related follow-ups.
- Prepare operational reports and maintain accurate documentation.
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