Bilingual Assistant Director, Mortgage Taxes & Advances
New
J
JobgetherFinancial Services
CanadaFull-TimeManager
Salary45,500 - 84,500 CAD per year
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Job Details
- Languages
- French and English
- Experience
- 3 to 5 years
- Required Skills
- Microsoft ExcelQuality AssurancePowerPointReporting
Requirements
- 3 to 5 years of relevant professional experience, ideally within mortgage operations, banking, financial services, or a related field.
- Post-secondary education in a relevant discipline or an equivalent combination of education and experience.
- Strong knowledge of mortgage products, processes, operational controls, and regulatory requirements.
- Experience with mortgage taxes, advances, loan administration, or related banking operations.
- Experience conducting audits, quality reviews, transaction verification, or process calibration activities.
- Experience preparing productivity, quality, and operational performance reports.
- Strong proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint.
- Excellent written and verbal communication skills in both French and English.
- Strong analytical, problem-solving, and decision-making skills with the ability to identify root causes.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Ability to collaborate effectively with internal teams, external partners, and business stakeholders.
- Experience supervising or supporting team members is considered an asset.
Responsibilities
- Execute and oversee critical operational processes related to mortgage administration, including tax payments, advances, transactions, service requests, and loan maintenance activities.
- Support timely and accurate completion of operational activities while meeting established service level agreements, policies, and procedures.
- Review, verify, and reconcile loan information, documentation, and transactions to ensure accuracy and completeness.
- Monitor operational performance, identify issues, and coordinate resolution or escalation when required.
- Manage mortgage tax and advance-related activities while maintaining strong knowledge of processes, controls, and regulatory requirements.
- Conduct quality reviews, transaction verification, and internal audits to identify opportunities for improvement.
- Prepare and maintain productivity, quality, and operational performance reports.
- Collaborate with internal teams and external stakeholders to address requests, resolve discrepancies, and improve service delivery.
- Support process improvements, system enhancements, and operational change initiatives.
- Provide guidance and problem-solving support to less experienced team members.
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