Microsoft Dynamics BC/NAV Senior Consultant - Customer Support
New
J
JobgetherERP Consulting
Based in the United StatesFull-TimeSenior
Salary110,000 - 140,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 7+ years
- Required Skills
- Microsoft DynamicsMentoringTroubleshootingCustomer support
Requirements
- 7+ years of experience working with Microsoft Dynamics 365 Business Central (BC/NAV) in consulting, implementation, or support roles.
- 5+ years of experience delivering customer support for ERP solutions in fast-paced client environments.
- Strong expertise in configuring, troubleshooting, and optimizing Microsoft Dynamics Business Central.
- Experience gathering business requirements and translating them into scalable ERP solutions.
- Solid understanding of Microsoft Power Platform and its integration with Business Central.
- Microsoft Dynamics Business Central certifications are strongly preferred.
- Excellent communication, presentation, and relationship-building skills with the ability to engage both technical and business stakeholders.
- Strong organizational skills with the ability to manage multiple priorities while delivering high-quality customer service.
- Proven ability to mentor colleagues and contribute to collaborative knowledge sharing across teams.
Responsibilities
- Partner with clients to understand business objectives, operational challenges, and support requirements, translating them into effective Microsoft Dynamics 365 Business Central solutions.
- Configure, optimize, and customize Business Central environments to align with client workflows and business processes.
- Manage support requests by prioritizing, triaging, and resolving customer tickets while maintaining timely communication and high customer satisfaction.
- Troubleshoot system issues, identify root causes, and deliver effective remediation strategies to ensure optimal ERP performance.
- Provide end-user training, documentation, and ongoing guidance to help clients maximize system adoption and productivity.
- Mentor junior consultants by sharing technical expertise, best practices, and customer support knowledge.
- Stay current with Microsoft Dynamics 365 Business Central updates, new features, and Microsoft Power Platform capabilities to continuously improve client solutions.
- Collaborate with internal consulting, technical, and support teams to ensure seamless project delivery and exceptional customer experiences.
View Full Description & ApplyYou'll be redirected to the employer's site
