Account Manager
New
D
DutchieCannabis Technology
Powering thousands of dispensaries across 40+ markets throughout the United States and CanadaFull-TimeMiddle
SalaryOTE up to $155,000
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisSalesforceTime ManagementSaaSAccount ManagementCRM
Requirements
- 5+ years of experience in account management, sales, or a related customer-facing role.
- Experience within SaaS or tech industries preferred.
- Proven success in driving revenue growth through upselling, cross-selling, and contract renewals.
- Strong track record of building relationships with key stakeholders and delivering customer success.
- Ability to work across teams in a dynamic, ambiguous environment.
- Strong analytical skills and sharp business acumen.
- Organizational and time management skills to handle multiple accounts.
- Familiarity with CRM tools (e.g., Salesforce) and other sales enablement platforms.
- Strong communication skills with the ability to present solutions clearly to technical and non-technical customers.
Responsibilities
- Identify and capitalize on opportunities for upselling and cross-selling within your portfolio of customers.
- Develop strategies to expand customer accounts through proactive product recommendations.
- Build strong, long-term relationships with key customers to ensure satisfaction and loyalty.
- Work closely with the Customer Success team and other internal stakeholders to ensure a seamless customer experience.
- Drive initiatives that increase adoption, retention, and expansion across your accounts.
- Use data and insights to identify risks in your portfolio and take proactive measures to prevent churn.
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