Senior Manager, Psychiatric Operations
B
BetterHelpMental Health
US - Remote, We operate on PST and candidates in any time zone are welcome to apply.Full-TimeManager
Salary$140,000 - $170,000
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Job Details
- Experience
- Minimum 5 years of post-licensure clinical experience
- Required Skills
- Quality Assurance
Requirements
- Active, unrestricted Psychiatric Mental Health Nurse Practitioner (PMHNP) license in good standing.
- Minimum 5 years of post-licensure clinical experience providing psychiatric assessment, diagnosis, and medication management.
- Demonstrated leadership, supervisory, or management experience.
- Strong understanding of psychiatric prescribing practices, risk assessment, documentation standards, and clinical quality management.
- Experience investigating or resolving complex clinical, quality, compliance, or provider performance concerns.
- Strong analytical and problem-solving skills with the ability to make data-informed decisions.
- Excellent written, verbal, and presentation skills.
- Ability to effectively collaborate with clinical, operational, legal, product, and executive stakeholders.
- Comfortable working in a fast-paced, high-growth technology environment.
- Demonstrated ability to manage competing priorities and drive projects to completion.
Responsibilities
- Lead a team who conducts audits and reviews of provider activity and clinical documentation as needed.
- Lead psychiatric quality assurance initiatives and support investigations involving provider performance, prescribing concerns, documentation quality, and regulatory compliance.
- Partner closely with Legal, Compliance, Credentialing, and Patient Safety teams to ensure adherence to applicable regulations and professional standards.
- Directly manage and develop Psychiatry Operations team members, including Clinical Operations Managers, Quality Assurance Specialists, and Psychiatry Support Specialists.
- Monitor key performance indicators, quality metrics, provider engagement data, and operational trends to identify opportunities for improvement.
- Serve as a clinical subject matter expert for psychiatric care delivery and medication management workflows.
- Maintain a small caseload of psychiatric clients on the platform (approx 2-3 clinical hours per week).
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