Customer Success Manager I
New
H
HighLevelSaaS Sales Marketing
MexicoFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 5 years in a customer-facing and/or implementation role
- Required Skills
- Microsoft OfficeProblem SolvingCustomer SuccessSaaSGoogle WorkspaceSlackAccount Management
Requirements
- Bachelor's Degree or equivalent SaaS experience.
- Minimum 5 years of experience in a customer-facing and/or implementation role.
- Experience within a SaaS organization is preferred.
- Prior experience using HighLevel or similar vertical solutions is preferred.
- Proficiency in MS Office, Google Suite, Zoom, and Slack.
- Excellent time management and organizational abilities.
- Exceptional interpersonal communication skills, both verbal and written.
- Strong critical thinking and creative problem-solving capabilities.
- Ability to manage sensitive customer issues with professionalism, tact, and diplomacy.
- Capability to navigate ambiguity in a fast-paced environment while balancing multiple priorities.
Responsibilities
- Conduct regular check-ins, quarterly business reviews, and account audits for high-value customers.
- Build and manage relationships with high-ticket customers by setting clear expectations and delivering tailored solutions.
- Lead and execute on-time client implementations while ensuring seamless onboarding and integration.
- Act as a key liaison for customer feedback, translating business needs into actionable product solutions.
- Configure, test, and validate customer accounts to ensure functional alignment with business needs.
- Identify growth opportunities within accounts to drive adoption and maximize value.
- Collaborate cross-functionally to share knowledge and ensure consistent customer experience.
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