Customer Success Manager – Audit Manager
New
N
Nearshore Business SolutionsHealthcare Compliance
Remote - Latin AmericaContractMiddle
Salary not disclosed
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Job Details
- Languages
- Professional English
- Experience
- 2+ years
- Required Skills
- Customer SuccessSaaSAccount Management
Requirements
- 2+ years of experience in Customer Success, Account Management, Client Services, or another customer-facing role.
- Experience in healthcare claims, coding audits, healthcare billing, or related compliance functions.
- Excellent relationship-building and communication skills with a customer-first approach.
- Strong organizational skills with the ability to successfully manage a high-volume portfolio of accounts.
- Goal-oriented mindset with a focus on customer retention and satisfaction.
- Ability to collaborate effectively with cross-functional teams, including Finance, Product, Support, and Sales.
- Bachelor's degree or equivalent professional experience.
Responsibilities
- Manage a portfolio of Audit Manager clients as the primary point of contact, ensuring a high-quality customer experience.
- Drive proactive client engagement to increase product adoption, utilization, and long-term retention.
- Leverage healthcare claims, coding audit, or billing expertise to guide clients through best practices and product workflows.
- Monitor customer health metrics and proactively address engagement or satisfaction concerns before they become risks.
- Identify expansion opportunities and collaborate with the Sales team while maintaining a customer success focus.
- Partner with Finance to resolve payment issues, account escalations, and billing-related concerns.
- Work closely with Product and Support teams to advocate for customer needs and contribute to continuous process improvements.
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