Senior Account Executive, Education Programs
New
M
MCGHealthcare Technology
Location: RemoteFull-TimeSenior
Salary$108,000 – 151,000
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Job Details
- Experience
- At least 5 years of experience in account management, customer success, healthcare sales support, education program support, or related client-facing roles.
- Required Skills
- SalesforceCustomer SuccessSaaSAccount ManagementCRM
Requirements
- Bachelor's degree required; advanced degree preferred.
- Active Registered Nurse (RN) license required.
- At least 5 years of experience in account management, customer success, healthcare sales support, education program support, or related client-facing roles.
- Experience managing complex customer relationships, renewals, relicensing activities, contracts, or recurring revenue accounts.
- Demonstrated consultative relationship management, presentation, facilitation, and strategic account planning skills.
- Ability to analyze account activity, utilization trends, operational metrics, and customer data.
- Proficiency in using Salesforce or comparable CRM platforms.
- Experience collaborating cross-functionally with Sales, Finance, Contracts, Product, Technical Support, Implementation, and Operations teams.
- Strong written and verbal communication, organizational, time management, and follow-through skills.
- Comfortable engaging faculty, administrators, executive leaders, and diverse customer stakeholders.
- Ability to travel up to 30% overnight for meetings, conferences, and events.
Responsibilities
- Manage an assigned portfolio of Education Program accounts, serving as the primary relationship manager for executive sponsors, academic leaders, faculty, and operational stakeholders.
- Develop and execute strategic account plans to expand licensed MCG solutions across departments and institutions.
- Manage renewals, relicensing activities, and customer agreements to support long-term success.
- Monitor customer engagement, utilization trends, and adoption metrics to identify opportunities and mitigate retention risks.
- Conduct regular customer business reviews and account planning sessions.
- Coordinate onboarding, implementation, training, and workflow optimization support.
- Deliver product education and training to support evidence-based practice and curriculum integration.
- Partner with cross-functional internal teams including Sales, Product, Technical Support, and Finance to resolve issues and improve service delivery.
- Mentor less experienced account team members while operating in a remote environment.
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