Member Support Specialist
New
M
Medical GuardianMedical Devices
United StatesFull-TimeEntry
Salary17 USD per hour
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Job Details
- Experience
- 2+ years previous member service call center or member-facing experience desired
- Required Skills
- Customer serviceAccount ManagementTroubleshootingActive listening
Requirements
- High school diploma required; associate or bachelor’s degree preferred.
- 2+ years previous member service call center or member-facing experience desired.
- Computer proficient with the ability to multi-task.
- Professional, enthusiastic and kind with a passion for serving.
- Effective active listening skills with ability to probe to ensure appropriate resolution.
- Strong communication, organization and time-management skills.
- Dedicated private workspace with appropriate internet speed.
- Commitment to perfect attendance during the first 60 days.
Responsibilities
- Answer incoming telephone calls from members and/or caregivers needing assistance with their order, product, billing and/or other account services.
- Guide callers through troubleshooting, navigating the company site or effectively using the products or services.
- Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the member is accurate and complete.
- Perform account updates as needed and thoroughly document conversations to keep member records complete and current.
- De-escalate situations involving dissatisfied members; research issues and offer solutions to resolve problems.
- Promote the value of additional products and services during service calls and sell add-ons to existing members.
- Meet personal and team qualitative and quantitative performance objectives.
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