- Own product direction and delivery for clinical operations, internal tools, and partner integrations.
- Spend time with clinicians, care teams, members, and operations staff to understand problems before deciding what to build.
- Set priorities and a clear roadmap, making tradeoffs based on member needs, clinical quality, business value, effort, and risk.
- Evaluate build-versus-buy options, vendors, and integrations, and work with partners through launch and ongoing improvement.
- Improve workflows and tools that help teams serve more families without unnecessary work or cost.
- Find practical uses for AI, automation, and data, with attention to reliability, privacy, and clinical safety.
- Work with Engineering, Design, Clinical, Operations, Growth, and Data to deliver products and drive adoption.
- Define measures for the product area, own the results, and use research, analytics, and feedback to learn and change course.
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