- Conduct first phone calls with new members to assess fit for Brightline services
- Schedule appointments for members
- Ensure member paperwork has been completed
- Support Providers with a variety of administrative tasks
- Answer all admin-related questions between sessions
- Conduct eligibility checks, file claims, and collect member payment
- Maintain internal software tools for the Member Support team
- Identify ways to improve member experience and operational processes
Customer serviceEHR