Member Support Specialist
New
B
BrightlineBehavioral health
Remote (National), 8am - 5pm ESTFull-Time
Salary$21-$25
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish-speaking
- Required Skills
- Customer serviceEHR
Requirements
- Passion for the mission to redefine behavioral health for children and their families
- Background in providing excellent customer service
- Comfort with email, EHR, and scheduling tools
- Excellent communication skills (written and verbal)
- Strong organizational skills and attention to detail
- Ability to learn new systems quickly and provide feedback
- Commitment to following through on all tasks
- Spanish-speaking
- Previous experience managing a medical office (bonus)
- Familiarity with insurance billing (bonus)
Responsibilities
- Conduct first phone calls with new members to assess fit for Brightline services
- Schedule appointments for members
- Ensure member paperwork has been completed
- Support Providers with a variety of administrative tasks
- Answer all admin-related questions between sessions
- Conduct eligibility checks, file claims, and collect member payment
- Maintain internal software tools for the Member Support team
- Identify ways to improve member experience and operational processes
View Full Description & ApplyYou'll be redirected to the employer's site
