Senior Technical Account Manager, Fintech & Earnings
New
S
Super.comFintech
Location: Canada; Secondary Locations: United StatesFull-TimeSenior
SalaryCA$115K - CA$145K; CAD Tier 1: CA$120K – CA$145K; CAD Tier 2: CA$115K – CA$138K; USA: $108K – $142K
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- SQLProduct Operations
Requirements
- 5+ years experience in technical account management, partner operations, product operations, or other technical, partner-facing roles.
- Demonstrated leadership driving cross-functional initiatives involving Product, Engineering, QA, and external partners.
- Strong domain fluency in system behavior, partner integrations, and how technical changes impact business outcomes.
- Experience owning partner relationships, operational governance, KPIs, SLAs, and escalation management.
- Ability to translate complex partner or system dynamics into clear requirements, priorities, and execution plans.
- Comfort interpreting data (dashboards, metrics, logs, basic SQL) to diagnose partner-impacting issues and risks.
- Proven communication skills influencing senior stakeholders and presenting structured recommendations.
Responsibilities
- Own partner and business strategy for a vertical, serving as the primary technical relationship and escalation owner for key partners and stakeholders.
- Lead QBRs/EBRs, roadmap discussions, and strategic planning with partners, ensuring alignment to business goals and platform direction.
- Define and govern vertical-level operations, including Product Health accuracy, SOPs, issue triage, and execution standards.
- Translate partner and business needs into clear, actionable requirements for Product and Engineering, ensuring feasibility and alignment.
- Anticipate and manage partner resiliency risks, including SLA expectations, fallback strategies, and ecosystem dependencies.
- Influence cross-functional prioritization and roadmaps by presenting structured insights, risks, and tradeoffs to GMs and senior leaders.
- Provide functional direction and coordination for PSEs aligned to the vertical, ensuring technical work supports partner strategy and operational goals.
- Mentor other TAMs and establish frameworks, documentation, and governance patterns that scale execution quality.
View Full Description & ApplyYou'll be redirected to the employer's site
