Customer Enablement Manager
New
F
FigmaSaaS
Berlin, GermanyFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- Customer SuccessSaaSAccount Management
Requirements
- 4+ years of experience in Technical Account Management, Customer Success, Customer Enablement, or Account Management in SaaS
- Excellent communication skills with the ability to connect with diverse customer personas
- Strong product knowledge and a consultative, customer-first approach to problem-solving
- Proven track record of driving impactful outcomes and adapting to evolving customer needs
- Ability to collaborate effectively across functional teams
Responsibilities
- Manage the adoption journey for a portfolio of large, strategic customers
- Understand customer goals and success metrics to inform proactive engagement strategies
- Document proactive engagement strategies as bespoke enablement plans
- Share best practices and product expertise to unlock full platform value
- Build trusted relationships with stakeholders ranging from individual contributors to senior leaders
- Collaborate with Account Executives on account reviews, expansion, and renewals
- Deliver live and scalable training sessions customized to customer needs
- Partner cross-functionally with Onboarding, Technical Account Management, and Solutions teams
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