Director, Customer Experience PMO
New
T
TogetherworkSaaS Professional Services
Candidates must be authorized to work in the United StatesFull-TimeDirector
Salary$155,000
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Job Details
- Experience
- 10 or more years in SaaS Professional Services or Implementation leadership, with 5 or more managing PM teams at scale.
- Required Skills
- Project ManagementSaaS
Requirements
- 10 or more years in SaaS Professional Services or Implementation leadership.
- 5 or more years managing PM teams at scale.
- Proven track record of reducing implementation cycle times.
- Experience with multi-product or multi-vertical portfolios.
- Strong people leadership skills with experience developing PMs into senior roles.
- Fluency with PSA and project delivery tooling.
- Experience selecting or maturing a delivery platform.
- Advanced executive communication skills with a data-forward approach.
- Bias for pragmatism and experience balancing standardization with speed.
- Experience leveraging data and AI-enabled tools for delivery decisions.
Responsibilities
- Own days to go-live as the primary portfolio KPI and drive quarterly reduction plans.
- Run the operating rhythm for implementation delivery across PS and Onboarding.
- Lead, coach, and develop a team of 8 to 10 Project Managers spanning multiple product verticals.
- Define and evolve the standard PM operating model, including artifacts, stage gates, and status reporting.
- Publish weekly portfolio health and monthly executive rollups.
- Partner with PS leadership to manage capacity, resource planning, and contractor engagement.
- Collaborate with Sales, Product, and Support to remove friction at the customer journey seams.
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