Licensed Insurance Customer Service Representative
New
F
FoundeverInsurance, Customer Service
United States, 8 a.m.-10 p.m. ET (7 a.m.-9 p.m. CT)Full-TimeEntry
Salary$16 to $19 per hour based on training phase and production milestones
Apply NowOpens the employer's application page
Job Details
- Experience
- 1 year of customer service or related experience preferred
- Required Skills
- Problem SolvingCustomer service
Requirements
- Must be 18 years or older.
- High school diploma or GED.
- 1 year of customer service or related experience preferred.
- Must be able to navigate multiple systems and tools.
- Clear, professional communication skills.
- Ability to explain insurance coverage options with empathy.
- Strong self-motivation, accountability, and attention to detail.
- Ability to identify customer needs and recommend solutions.
- Open availability for evenings and weekends.
- High-speed hardwired internet (minimum 20 Mbps upload/download).
- Quiet, secure, dedicated workspace.
Responsibilities
- Handle inbound calls supporting customers across Auto, Homeowners, Renters, and Umbrella insurance policies.
- Deliver accurate, empathetic service to help customers understand their coverage.
- Resolve policy questions and billing inquiries with confidence.
- Provide needs-based coverage recommendations that fit customer situations.
- Complete insurance licensing coursework and maintain required attendance during training and assigned shifts.
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