Licensed Customer Service Representative
New
L
Liberty MutualInsurance
Remote work, currently not hiring in NY, CA, AK, HI, NM or IL., ESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2 years' related Customer Service experience
- Required Skills
- Problem SolvingCustomer serviceData entry
Requirements
- Active P&C Producers insurance license (REQUIRED).
- 2 years of related Customer Service experience.
- Ability to review, record, and organize written data from a variety of sources.
- Excellent communication and interpersonal skills.
- Reliable, wired internet connectivity (upload speed at least 5Mbps, download speed at least 25Mbps).
- Quiet, secure, distraction-free work environment.
- Associate degree preferred.
- 1+ year of insurance experience preferred.
- Ability to attend mandatory training Monday - Friday, 9:00am - 5:30pm EST.
Responsibilities
- Provide timely, accurate, and responsive information and service to policyholders and agents.
- Support a division of Personal Lines products, plans, and programs.
- Independently solve problems relating to policies within scope.
- Escalate issues outside of scope as appropriate.
- Identify, analyze, and own customer policy needs to ensure satisfaction, growth, and business retention.
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