Customer Success - DACH
New
E
ElevenLabsAI / SaaS
This role is remote-first, so it can be executed from anywhere in Germany, Austria, or Switzerland.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent in German and English
- Experience
- 5+ years
- Required Skills
- Customer SuccessAccount Management
Requirements
- 5+ years of Customer Success, Account Management or Technical Account Management experience.
- Experience supporting complex B2B SaaS, Developer Tools, or AI/ML products.
- Experience working in the DACH region (Germany, Austria, Switzerland) with knowledge of the landscape and cultural nuances.
- Proven experience of owning and managing a defined Book of Business.
- Fluent in German and English.
- Familiarity and experience with building and deploying AI agents.
- Strong builder mindset with the ability to thrive in ambiguity.
- Experience with API Integrations and knowledge of navigating SDKs.
- Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams.
- Proven experience driving revenue outcomes, including owning a revenue quota.
- Excellent problem-solving, technical, and analytical skills.
Responsibilities
- Run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents.
- Advise customers on production deployment and analyze usage and performance data to proactively address friction.
- Own commercial outcomes for a defined book of business including Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion.
- Manage renewals and upsells end-to-end to drive revenue retention and growth.
- Collaborate closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.
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