Sr. Project Manager (UCaaS / CCaaS)
U
UniTriTeamCloud Communications
Location: Remote (PST Timezone), PST TimezoneFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementMicrosoft DynamicsSharePointMicrosoft Office
Requirements
- 3+ years of experience in project management within UCaaS, CCaaS, VoIP, or cloud communications environments.
- Strong hands-on experience with Zoom and/or RingCentral implementations.
- Solid understanding of VoIP technologies, SIP trunking, and cloud telephony systems.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with CRM systems (Microsoft Dynamics preferred).
- Strong organizational skills with the ability to manage multiple concurrent projects.
- Excellent communication, stakeholder management, and leadership abilities.
- Strong problem-solving skills with the ability to handle escalations independently.
- Associate degree or equivalent technical qualification required; Bachelor’s degree preferred.
Responsibilities
- Lead end-to-end implementation of UCaaS and CCaaS solutions, primarily across Zoom and RingCentral platforms.
- Develop detailed project plans, timelines, milestones, and delivery frameworks.
- Coordinate technical deployment, configuration, testing, and go-live activities.
- Collaborate with engineers, vendors, and customer IT teams to ensure smooth execution.
- Act as the primary point of contact for customers throughout the project lifecycle.
- Conduct kickoff sessions, weekly status meetings, and post-implementation reviews.
- Proactively manage risks, issues, and escalations to maintain customer satisfaction.
- Maintain accurate project tracking using tools such as SharePoint and CRM systems.
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