- Lead end-to-end implementation of UCaaS and CCaaS solutions, primarily across Zoom and RingCentral platforms.
- Develop detailed project plans, timelines, milestones, and delivery frameworks.
- Coordinate technical deployment, configuration, testing, and go-live activities.
- Collaborate with engineers, vendors, and customer IT teams to ensure smooth execution.
- Act as the primary point of contact for customers throughout the project lifecycle.
- Conduct kickoff sessions, weekly status meetings, and post-implementation reviews.
- Proactively manage risks, issues, and escalations to maintain customer satisfaction.
- Maintain accurate project tracking using tools such as SharePoint and CRM systems.
Project ManagementMicrosoft DynamicsSharePoint+1 more