Junior Operations Support Associate
B
BTSEFintech
MalaysiaFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Mandarin, English
- Required Skills
- Customer serviceRisk ManagementAnalytical thinking
Requirements
- Proficient in both verbal and written Mandarin and English.
- Strong interpersonal skills and professional attitude.
- Ability to think independently, troubleshoot new problems, and suggest improvements.
- Strong numerical aptitude and analytical thinking skills.
- Self-motivated and able to work independently while contributing effectively to a team.
- Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto is an advantage.
- Willingness to work on a shifting schedule.
- Bachelor’s degree or equivalent qualification is a plus.
Responsibilities
- Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
- Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
- Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
- Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.
- Provide operational support and perform additional tasks as assigned by the Supervisor.
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