Customer Support Agent

MeridialFinancial services

Location: Malaysia, Must be able to work US-East Coast/New York Time Zone; 9-6pm US-ETContractEntry

Salary5 USD per hour

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Job Details

Have a high school diploma or equivalent.
Bring previous customer service experience, ideally in technical support or financial services.
Be fluent in English, with strong verbal and written communication skills.
Have proficiency in Zendesk and Aircall; this is preferred.
Be familiar with retirement plans or financial account management, such as 401k or IRA; this is advantageous.
Have multitasking, problem-solving, and organizational skills.
Demonstrate attention to detail and the ability to work independently and as part of a remote team.
Be able to work 45–50 hours per week, 9–6pm US-ET.
Be able to work the US-East Coast/New York time zone.
Pass a background check.

Respond to customer inquiries by phone, email, and live chat.
Assist with account activations and integration troubleshooting.
Answer product-related inquiries about 401k, IRA, and Profit Sharing Plans.
Provide guidance on client retirement plan offerings.
Troubleshoot technical issues and escalate complex cases.
Use Zendesk, Aircall, and internal CRM systems to track and manage customer interactions.
Collaborate with internal teams to escalate issues and improve customer service.

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