AI Solutions Manager, West
New
A
Arize AIAI Observability
Candidates to be based in the San Francisco Bay area/PST time zone, PSTFull-TimeMiddle
Salary$140,000 to $175,000, plus a competitive equity package
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Job Details
- Experience
- 3+ years
- Required Skills
- Customer SuccessSaaSGenerative AIAccount Management
Requirements
- 3+ years of experience as a Customer Success Manager in SaaS.
- Proven ability to demo technical products and translate value into customer solutions.
- Strong organizational skills to prioritize and manage multiple customer relationships.
- Excellent communication skills for fostering cross-team collaboration.
- Self-starter mindset with the ability to thrive in limited process environments.
- Thrives in fast-paced environments with a customer-first mindset.
- Strong team player who values collaboration and collective success.
- Familiarity with AI/ML workflows or GenAI technologies (bonus).
Responsibilities
- Build and deepen relationships with AI/ML users to foster adoption, uncover new use cases, and drive expanded usage.
- Conduct discovery sessions to understand goals, demonstrate product capabilities, and propose tailored solutions.
- Collaborate with technical teams to address customer needs and ensure implementation success.
- Run workshops, training sessions, and QBRs to demonstrate value and strengthen partnerships.
- Monitor product usage and work with Account Management to identify upsell opportunities.
- Advocate for customer needs by relaying feature requests to internal engineering and support teams.
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