Senior Customer Experience Manager (West)
New
W
WizCloud Security
Location: Remote - USAFull-TimeSenior
Salary$110,000 — $151,000 USD
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Job Details
- Experience
- 6+ years of experience as a CSM, AE, or other customer facing strategic role.
- Required Skills
- Project ManagementStakeholder managementSaaS
Requirements
- 6+ years of experience as a CSM, AE, or other customer facing strategic role.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
- Ability to learn Wiz's offerings and pricing with agility.
- Proven track record of working with Fortune 100 customers with cloud-based technology.
- Experience managing strategic customers, with an entrepreneurial mindset to problem solve.
- Deep understanding of Security SaaS offerings and pricing models.
- Must be located in Western United States.
Responsibilities
- Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams.
- Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices.
- Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements.
- Build and grow strong relationships across the org from the day-to-day technicians to the CISO level.
- Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time.
- Accelerate the customer’s cloud security adoption journey with a specific focus on defining key milestones, removing blockers, and implementing processes.
- Drive customer enablement by defining a comprehensive training strategy to upskill technical and non-technical roles.
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