Embedded Technical Account Manager
A
AxonPublic Safety Technology
Remotely from the Netherlands — with occasional travel to customer sites across the Netherlands (typically up to 1 day per week)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Dutch, English
- Experience
- 5+ years
- Required Skills
- RESTful APIsStakeholder management
Requirements
- Dutch citizenship (essential for security clearance).
- Dutch fluency and professional level English spoken and written skills.
- 5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, Professional Services, Technical Consulting, or Systems Engineering.
- Proven experience managing long-term enterprise customer relationships within large, complex organizations.
- Strong technical foundation in enterprise networking (TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls).
- Experience with SaaS platforms, cloud applications, APIs, identity management (Entra ID/Active Directory), and enterprise authentication.
- Understanding of integration patterns and enterprise application ecosystems.
- Excellent stakeholder management skills with ability to build trust across technical and executive teams.
- Experience with enterprise endpoint management concepts.
- Excellent documentation skills including architecture diagrams and technical recommendations.
- Proactive mindset focused on continuous improvement and long-term partnership.
Responsibilities
- Serve as the primary technical liaison between Axon, the customer, and the strategic delivery partner.
- Build and maintain long-term relationships with executive leadership, technical teams, and frontline users.
- Participate in operational, technical, and strategic meetings to ensure cross-functional alignment.
- Provide technical guidance throughout the customer lifecycle including deployment planning, integration, and go-live readiness.
- Act as the dedicated owner for technical escalations, coordinating issues across Support and Engineering.
- Conduct proactive technical health reviews, platform optimizations, and operational readiness assessments.
- Facilitate release readiness activities for new hardware, firmware, and software capabilities.
- Identify and mitigate technical, operational, and organizational risks before they impact customer operations.
- Develop high-quality technical documentation including solution diagrams, runbooks, and deployment records.
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