Product Operations Coordinator
B
Babel StreetIdentity Intelligence
This is a hybrid role that will be based out of our Somerville, MA or Reston, VA offices with a possibility of full remote for candidates not in those areas.Full-TimeMiddle
Salary90,000 - 100,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- SharePointProject CoordinationJiraProduct OperationsMicrosoft ExcelConfluencePowerPoint
Requirements
- 2+ years of experience in Project Coordination, Product Operations, Business Operations, Technical Operations, or a related field.
- Experience working with Jira, Confluence, or similar collaboration and work-management platforms.
- Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Teams, and SharePoint.
- Strong organizational skills and exceptional attention to detail.
- Excellent written and verbal communication skills.
- Experience coordinating multiple stakeholders, initiatives, and competing priorities.
- Ability to identify process improvements and proactively solve operational challenges.
- Experience supporting Product Management, Engineering, or software development (nice to have).
- Familiarity with Agile, Scrum, or iterative product development methodologies (nice to have).
- Experience creating dashboards, reports, and operational metrics (nice to have).
Responsibilities
- Maintain data quality and ticket hygiene across Jira/Jira Product Discovery and related reporting systems.
- Audit work items for completeness, ownership, status accuracy, dependencies, and planning readiness.
- Develop dashboards, automations, and reporting tools to improve visibility into delivery progress.
- Coordinate cross-functional alignment across Product, Engineering, Platform, and Data teams.
- Facilitate planning ceremonies, governance reviews, and operational meetings.
- Support implementation of Product Operations processes, governance frameworks, and operational standards.
- Maintain operational documentation, playbooks, workflows, and knowledge resources.
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