Senior Member Services Advocate
New
B
BusinessolverBenefits Technology
#LI-Remote, 7am to 7pm CTFull-TimeSenior
Salary20 - 23 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years' experience with Health Spending Account, COBRA, Retiree or Exchange
- Required Skills
- Customer service
Requirements
- 3+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is required.
- Strong customer-centric mindset.
- Comfort level with technology.
- Ability to diagnose and own technology issues.
- Ability to embrace new technology as it is integrated into the organization.
- Strong people skills to find success in every opportunity.
- Exceptional phone etiquette and communication skills.
- Team player mentality, someone who strives for excellence.
- Availability for a full-time shift between 7am and 7pm CT.
Responsibilities
- Provide outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree or Exchange inquiries and requests.
- Assist with enrollment related to Health Spending Account, COBRA, Retiree or Exchange programs.
- Answer inbound calls professionally, with high energy and a positive attitude.
- Respond accurately and thoroughly to caller inquiries and document call details accordingly.
- Ensure compliance in all areas of processing, completing all transactions timely and accurately.
- Take accountability for the entire process from receipt of work to resolution.
View Full Description & ApplyYou'll be redirected to the employer's site
