Customer Success Manager
F
FortanixCybersecurity
India, APJFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-5+ years
- Required Skills
- Customer SuccessSaaSAccount ManagementRelationship managementTechnical support
Requirements
- Bachelor’s degree in business or engineering, or equivalent work experience.
- 3-5+ years of experience in Account Management, Customer Success, or Technical Support Engineering.
- Strong ability to learn new technologies and communicate technical details with clarity.
- Demonstrated experience fostering relationships with both technical and non-technical customer personas.
- Familiarity with HSM and crypto technology.
- Integrity and flexibility in navigating ambiguity to seek solutions.
- Experience working in a global organization with customers in different geographies (desirable).
- Proven ability to manage challenging customer situations and detractors (desirable).
- Prior experience working with a SaaS solutions company or an enterprise software company (desirable).
Responsibilities
- Own the customer relationship and act as the internal voice of the customer for GTM, Product, and Engineering teams.
- Facilitate customer onboarding and training to drive platform adoption.
- Identify customer requirements, business challenges, and expected outcomes.
- Develop and execute strategic account plans and customer roadmaps to increase product value.
- Conduct periodic Business Reviews to ensure strategic alignment.
- Act as the primary escalation point for business and technical issues.
- Monitor product consumption and usage to proactively identify and address potential risks.
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