Customer Success Manager (Jewelry Industry)
E
EverSparkCustom Jewelry Manufacturing
India (Remote), US business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Excellent written and spoken English with a neutral, easy-to-understand accent.
- Experience
- 2+ years of experience
- Required Skills
- Product ManagementProject CoordinationCustomer SuccessAccount ManagementCRM
Requirements
- 2+ years of experience in Customer Success, Account Management, Client Services, or Operations.
- Excellent written and spoken English.
- Strong verbal communication skills with a neutral, easy-to-understand accent.
- Strong listening skills with the ability to ask thoughtful follow-up questions.
- Experience managing multiple customer requests under tight deadlines.
- Highly organized with exceptional attention to detail.
- Tech-savvy with the ability to quickly learn new systems and software.
- Proactive problem-solving skills and ownership mindset.
- Ability to work US business hours.
Responsibilities
- Manage inbound customer requests for custom jewelry pieces.
- Serve as the primary point of contact for assigned accounts via email, phone, and messaging.
- Translate customer design requests into clear instructions for CAD and production teams.
- Guide customers through pricing, materials, and design trade-offs.
- Track order progress from design through manufacturing to final delivery.
- Maintain accurate notes and communications in internal systems.
- Identify opportunities to improve internal workflows and customer experience.
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