IME Customer Service Admin
New
D
Dane StreetHealthcare Insurance
United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceTime ManagementCritical thinkingData entry
Requirements
- Associate’s or Bachelor’s degree preferred.
- Experience in healthcare or insurance settings preferred.
- Exceptional communication skills.
- Strong critical thinking and time management skills.
- Proficiency in computer use and typing.
- Ability to supply and support personal internet services.
- Maintain an uninterrupted internet connection for work-from-home operations.
Responsibilities
- Draft incoming referrals with demographic, diagnosis, and due date information.
- Complete intake processes according to established workflow procedures.
- Monitor and filter client emails throughout the workday, escalating as necessary.
- Upload incoming referrals, medical records, and fee schedules to appropriate cases.
- Conduct outreach via email and phone to obtain missing case information or medical records.
- Retrieve medical records from client platforms like iCase and notify the team.
- Manage referral distribution across CSR and QA queues.
- Invoice referrals based on physician fees and client quotes.
- Audit upcoming referrals to ensure accurate case processing.
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