Senior Customer Relationship Manager
D
Dun & BradstreetBusiness Analytics
Remote - EnglandFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Fluency in English and languages relevant to the working market
- Experience
- Minimum of eight (8) years
- Required Skills
- Data AnalysisMicrosoft Office SuiteNegotiationAccount Management
Requirements
- Minimum of eight (8) years in a post-sale client management experience.
- Experience managing a portfolio of high-touch enterprise or strategic accounts.
- Proven experience in digital advertising, audience data, AdTech, or media sales.
- Executive relationship mastery and ability to build trust with senior-level stakeholders.
- Strong strategic thinking and commercial insight for multi-dimensional growth.
- Advanced consultative selling, communication, and negotiation skills.
- Analytical and insights-driven approach to data and client feedback.
- Leadership and mentoring capability for team development.
- Ability to collaborate cross-functionally across Sales, Product, and operations.
- Proficiency in Microsoft Office Suite.
- Fluency in English and languages relevant to the working market.
Responsibilities
- Serve as the primary post-sale point of contact to top-tier or complex accounts.
- Develop and execute long-range account strategies to drive revenue growth.
- Lead executive-level conversations and negotiations with senior client leadership.
- Identify growth opportunities, including cross-solution expansion and platform integrations.
- Represent client perspectives to influence product positioning and roadmap adoption.
- Mentor junior team members and elevate account management standards.
- Monitor client health indicators and renewal dates to implement retention strategies.
- Coordinate with implementation teams to ensure delivery against SLAs and KPIs.
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