Senior Technical Account Manager
D
DockerSoftware Development Tools
England; Secondary Locations: Portugal, Spain, Italy, Ireland, GermanyFull-TimeSenior
Salary€104,125 – €148,750 OTE + equity
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Job Details
- Experience
- 4+ years
- Required Skills
- CI/CDDevOps
Requirements
- 4+ years of experience in a customer-facing technical role (e.g., Senior TAM, Principal Solutions Architect, Solution Engineer or DevOps Consultant).
- Demonstrated track record of managing and expanding high-value enterprise accounts.
- Deep, hands-on expertise in containerization.
- Experience with CI/CD and infrastructure-as-code.
- Knowledge of the broader cloud-native ecosystem.
- Proven ability to lead and orchestrate technical strategy for multiple, complex accounts.
- Proactive identification and resolution of systemic technical issues.
- Exceptional executive presence and communication skills.
- Track record of building trusted relationships with C-level and VP-level stakeholders.
- Bonus: Experience building or contributing to a formal TAM program.
Responsibilities
- Lead the strategic vision for multiple high-value enterprise accounts, driving adoption and expansion by aligning Docker's capabilities with their long-term business objectives.
- Act as the voice of the customer for the product and engineering teams, synthesising and prioritising feedback from multiple accounts to directly influence the Docker product roadmap.
- Conduct platform health assessments and maturity reviews, delivering best practices across Dockerfiles, images, CI/CD, registry strategy, and secure software supply chain governance.
- Guide customers on AI-assisted development workflows and operational governance, connecting Docker's AI capabilities to their broader platform strategy.
- Architect and execute complex adoption plans that address critical technical and business challenges.
- Lead and facilitate Strategic Business Reviews, presenting a comprehensive view of the customer's technical journey and demonstrating the strategic value and ROI of their partnership with Docker to senior leadership.
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