Site Reliability Engineering Manager
New
N
NationsBenefitsHealthcare Fintech
Remote (US-based candidates only), global follow-the-sun support modelFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5–8 years of experience in Site Reliability Engineering, DevOps, Production Support, or Platform Engineering; 1–2+ years of experience leading, mentoring, or managing engineers.
- Required Skills
- DockerPythonSQLKubernetesCI/CDDevOpsDatadog
Requirements
- 5–8 years of experience in Site Reliability Engineering, DevOps, Production Support, or Platform Engineering.
- 1–2+ years of experience leading, mentoring, or managing engineers.
- Proven experience in a player-coach leadership model.
- Strong hands-on experience with production incident management and escalation processes.
- Proficiency with Datadog or similar observability platforms.
- Hands-on experience with Kubernetes and Docker in production environments.
- Strong scripting or programming skills in PowerShell, Bash, Python, Java, or C#.
- Experience with Helm, CI/CD pipelines, and deployment automation.
- Working knowledge of ITIL processes and Agile methodologies.
- Experience working with SQL, MySQL, or NoSQL databases.
- Excellent communication and stakeholder management skills.
- Willingness to participate in PagerDuty on-call escalation and work within a global follow-the-sun operating model.
Responsibilities
- Lead, mentor, and develop a US-based team of Site Reliability Engineers.
- Conduct regular 1:1s, performance reviews, and career development discussions.
- Own hiring, onboarding, and retention efforts as the team scales.
- Lead day-to-day production operations and serve as incident commander for major incidents.
- Drive problem management, root cause analysis, and PagerDuty on-call escalation.
- Track and report operational KPIs, SLAs, and SLOs.
- Improve system reliability, observability, and resilience using Datadog and related tools.
- Drive automation, self-healing capabilities, and runbook maturity.
- Coordinate with SRE leadership in India to ensure follow-the-sun coverage.
- Ensure adherence to compliance standards including HIPAA, PCI DSS, SOC 2, ISO 27001, and HITRUST.
View Full Description & ApplyYou'll be redirected to the employer's site
