Analista de Infraestrutura Pleno

JobgetherInformation Technology

BrazilFull-TimeMiddle

Salary not disclosed

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Job Details

Degree or technical qualification in Information Technology, Computer Engineering, Information Systems, or related fields.
Solid knowledge of monitoring and observability tools such as Zabbix, Grafana, Nagios, or SolarWinds.
Basic understanding of cloud computing concepts, including AWS, Azure, or Google Cloud.
Familiarity with IT service management and ticketing tools such as ServiceNow, Jira, or GLPI.
Introductory knowledge of automation scripting using Shell Script, PowerShell, or Python.
Understanding of troubleshooting practices and log analysis for incident investigation.
Interest or experience using AI-based tools in technology environments.
Ability to work collaboratively with different technical teams.
Availability to work remotely on a 6x1 schedule.

Act as the first point of contact for customer-reported IT incidents and technical questions through calls and emails.
Monitor and respond quickly to requests related to incidents affecting IT platforms and services.
Monitor systems and platforms, escalating issues to second-level support teams when required.
Support communication and collaboration between users and third-level technical teams.
Receive, register, and manage IT service requests through ticketing tools, phone, or email.
Maintain and update knowledge bases, ensuring documentation accuracy and consistency.
Document and review monitoring and IT support procedures.
Train second-level support teams on operational procedures and tools.
Develop automation scripts using Shell, PowerShell, and Python.
Apply AI tools and concepts to improve operational efficiency.
Learn and implement Site Reliability Engineering (SRE) practices to optimize and automate processes.

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