Partner Led Services Director
New
J
JobgetherCybersecurity
Based in the United StatesFull-TimeDirector
SalaryCompetitive base salary range of approximately $190,400–$240,000 USD
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Job Details
- Experience
- 10+ years
- Required Skills
- Cross-functional Team LeadershipOperations Management
Requirements
- 10+ years of progressive leadership and operations management experience, including experience with partner-led services organizations.
- Proven track record of building and managing partner governance frameworks that drive measurable performance and service quality.
- Strong experience designing and managing service delivery operations, including KPIs, SLAs, quality controls, and performance reporting.
- Demonstrated success working in metrics-driven environments focused on customer satisfaction and partner outcomes.
- Experience collaborating with executive stakeholders and cross-functional teams, including sales, product, legal, operations, and customer experience functions.
- Strong leadership capabilities with experience building, mentoring, and scaling high-performing teams.
- Ability to influence without direct authority and create alignment across diverse stakeholder groups.
- Experience identifying and implementing AI-driven improvements within service delivery or operational workflows.
- Excellent communication, strategic thinking, and problem-solving skills.
- Ability to thrive in a fast-paced, evolving environment with changing priorities.
- Customer-focused mindset with a passion for delivering secure, reliable, and scalable solutions.
Responsibilities
- Define and execute the operational strategy for partner-led services delivery, ensuring alignment with business objectives and customer expectations.
- Establish partner governance frameworks, including service-level agreements (SLAs), key performance indicators (KPIs), quality standards, and accountability models.
- Manage partner performance by monitoring service delivery metrics, identifying improvement opportunities, and driving continuous optimization.
- Ensure partners deliver services according to established best practices and remain aligned with evolving products, technologies, and service capabilities.
- Drive partner onboarding, integration, enablement, and ongoing alignment throughout the partner lifecycle.
- Collaborate closely with Professional Services, channel teams, customer success, sales, product, legal, and operations stakeholders to ensure consistency and efficiency.
- Develop scalable processes and operating models that support growth and improve customer outcomes.
- Build, lead, and develop a high-performing partner services team capable of supporting business expansion.
- Use data-driven insights to improve service quality, customer satisfaction, and partner performance.
- Identify opportunities to leverage AI and automation to enhance service delivery effectiveness and operational efficiency.
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