Associate Director, Reporting and Analysis
New
C
College BoardEducation Operations
Source API remote eligibility restrictions: United StatesFull-TimeManager
Salary56,000 - 100,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- AWSBusiness IntelligenceData AnalysisSalesforceTableauMicrosoft ExcelReportingData visualization
Requirements
- Bachelor's degree.
- 3+ years of experience working with tools such as Tableau, AWS, and Salesforce.
- Advanced skills in Excel, including complex formulas and pivot tables.
- Strong data visualization capabilities.
- Proven ability to work with large datasets and translate them into actionable insights.
- Strong consultative, analytical, planning, and organizational skills.
- A hands-on, execution-oriented mindset with a bias toward impact.
- Experience working in or with call center operations preferred.
- Ability to travel 4-6 times a year to College Board offices or on behalf of business.
- Commitment to mission-driven work focused on expanding educational and career opportunities.
- Comfort learning and applying new digital tools independently and proactively.
Responsibilities
- Translate complex operational data into clear, actionable insights that drive measurable improvements in customer experience, efficiency, and team performance.
- Identify root causes of performance gaps and recommend specific actions to address them.
- Own the insight layer for Business Reviews with senior leadership, ensuring discussions focus on key performance drivers and risks.
- Partner with senior leaders to define success metrics, targets, and performance narratives.
- Build efficient, scalable reporting solutions to reduce manual efforts and provide real-time visibility.
- Act as a strategic thought partner, collaborating cross-functionally to improve data quality and accessibility.
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