Integration Success Manager
U
UpvestFintech
Work remotely across EuropeFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- RESTful APIsTechnical support
Requirements
- Solid background in software maintenance in roles involving consuming or providing APIs.
- Understanding of the lifecycle of API-driven systems.
- Experience troubleshooting data exchange issues between software components.
- Enthusiasm for clear communication with external stakeholders.
- Continuous improvement mindset regarding documentation and processes.
- Ability to create detailed tutorials, examples, and technical documentation.
- Strong technical acumen with an ability to consider the broader client journey.
- Excellent prioritization and time management skills in a fast-paced environment.
- Accountable for ownership of tasks from initiation to completion.
Responsibilities
- Support clients throughout the integration process and post-launch.
- Develop learning materials and tools to enhance the client experience when integrating with the API.
- Deal with clients requests and technical incidents.
- Conduct workshops with clients to help them integrate smoothly.
- Monitor clients API and Webhooks consumption to proactively address any oddities.
- Check the clients implementation quality by conducting joint testing sessions with clients.
- Contribute to the team quarterly priorities to ensure scalability and proactiveness of the Integration Success function.
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