Product Support Engineer
New
C
CookUnityFood Technology
Latam (Remote)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- More than 4 years
- Required Skills
- SQLData AnalysisAPI testingAgile methodologiesPostman
Requirements
- More than 4 years of experience as a product support analyst, business analyst, functional analyst, data analyst, or related field.
- Strong analytical skills.
- Experience running or being responsible for Incident Response/management processes.
- Excellent communication skills.
- Problem-solving and a DO-er skills.
- Familiarity with Agile Methodologies.
- Ability to write detailed user stories.
- Ability to run intermediate SQL queries.
- Knowledge of an API tool like Postman and ability to perform basic tests with it.
Responsibilities
- Contribute to the Product Support Backlog.
- Keep the CX, Engineering, and Business teams up-to-date.
- Quick-solve issues escalated by the 1st support level (CX team).
- Regularly check our monitoring tools, respond to alerts, and create new monitors when necessary.
- Be a part of the Incident Management and post-mortem processes (detection, creation of an Incident, research, follow-up).
- Build detailed reports on KPIs and trends.
- Availability for the on-call rotation.
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