Manager Individual Underwriting - New Business Call Center
M
Mutual of OmahaInsurance
Located in the United States or Puerto RicoFull-TimeManager
Salary$120,000 - $150,000, plus annual bonus opportunity.
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Job Details
- Experience
- 5+ years leading call center, contact center, customer service, or operations teams; 10+ years of progressive leadership experience preferred.
- Required Skills
- Data AnalysisOperations ManagementCoachingChange Management
Requirements
- 5+ years leading call center, contact center, customer service, or operations teams.
- Experience leading supervisors or other people leaders.
- Proven track record of successfully leading teams through organizational change, transformation, and evolving business priorities.
- Passion for developing others through coaching, candid feedback, and recognition.
- Ability to foster an engaged, inclusive culture built on trust, collaboration, and accountability.
- Experience leading in a metrics-driven environment.
- Strong cross-functional partnership and communication skills with the ability to influence stakeholders.
- Commitment to improving employee and customer experience through data-driven insights.
- High self-awareness, adaptability, and emotional intelligence.
- Ability to work remotely with access to a high-speed internet connection.
Responsibilities
- Lead and develop a team of underwriting professionals in a fast-paced, customer-focused environment.
- Create a culture built on trust, accountability, inclusion, collaboration, and continuous learning.
- Coach and mentor team members through regular feedback, recognition, and meaningful development opportunities.
- Lead your team through organizational change while maintaining employee engagement and delivering strong business results.
- Build strong partnerships across the organization to align priorities and achieve shared goals.
- Monitor operational performance, service levels, quality, and productivity, using data and customer feedback to identify opportunities for improvement.
- Drive process improvements that enhance efficiency, simplify work, and improve both the employee and customer experience.
- Make thoughtful, customer-focused decisions that balance business objectives with service excellence.
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