Technical Support Specialist
New
A
AircallCustomer Communications
Portugal Remote, 24/5 follow-the-sun modelFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Problem SolvingCustomer serviceTechnical support
Requirements
- Excellent technical writing and communication skills in English.
- Strong problem-solving and organizational skills.
- Ability to manage multiple issues simultaneously in a fast-paced environment.
- Aptitude for learning and supporting new products and features.
- Ability to work effectively within an international, team-oriented environment.
- Self-starter motivation with a willingness to learn independently.
- Empathetic approach with strong active listening skills.
Responsibilities
- Respond to escalated customer cases regarding complex technical and functional issues.
- Analyze and reproduce technical issues across various platforms, operating systems, and integrations.
- Train frontline support teams on specific technical topics and maintain internal documentation.
- Collaborate with developers and product managers to diagnose and resolve systemic issues.
- Define and implement process improvements based on monitored support metrics.
- Recommend product enhancements and workarounds to stakeholders.
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