Senior Technical ServiceNow Business Analyst
New
L
LIGHTFEATHER IO LLCFederal Government IT
United States, EST hoursFull-TimeSenior
Salary110,000 - 130,000 USD per year
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Job Details
- Experience
- 5+ years of Business Analyst experience, with a minimum of 3 years focused on the ServiceNow platform.
- Required Skills
- Business AnalysisJiraServiceNow
Requirements
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent field.
- 5+ years of Business Analyst experience.
- Minimum of 3 years focused on the ServiceNow platform.
- ServiceNow Certified System Administrator (CSA).
- Proven experience supporting federal contracting environments (DoD, DHS, or civilian agencies).
- Hands-on experience delivering within Agile/Scrum teams.
- Deep familiarity with ServiceNow ITSM and at least one additional workflow module (ITOM, HRSD, SPM, ITAM, or custom application development).
- Working proficiency with backlog management tools such as Jira, ServiceNow Agile, or Azure DevOps.
- Skilled in process mapping tools (Visio, LucidChart, or equivalent).
Responsibilities
- Facilitate client-facing workshops and structured discovery sessions to surface, analyze, and document business requirements.
- Convert mission-level needs into detailed user stories, acceptance criteria, and functional specifications within an Agile/Scrum delivery model.
- Perform gap assessments comparing existing legacy workflows against ServiceNow out-of-the-box capabilities.
- Own backlog quality by ensuring items satisfy the Definition of Ready.
- Mentor junior analysts and developers on federal domain context and ServiceNow best practices.
- Conduct peer reviews of functional designs and test scripts.
- Build end-to-end process maps, workflow diagrams, and data models.
- Counsel government clients on platform best practices and long-term technical debt reduction.
- Partner with Solution Architects to validate functional requirements.
- Ensure designs conform to federal IT requirements including Section 508 and FISMA/NIST controls.
- Own UAT planning, execution, and coordination with agency personnel.
- Produce federal-standard documentation including SOPs and end-user guides.
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