Business Operations Specialist
O
OceansBusiness Operations
Sri Lanka, Split shift with some overlap with client time zone.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Professional fluency in English.
- Experience
- At least 3 years in a communication-heavy role.
- Required Skills
- Project CoordinationBusiness OperationsStakeholder managementProcess improvement
Requirements
- At least 3 years of experience in a communication-heavy role at a reputable firm.
- Professional fluency in English with excellent reading, writing, and speaking abilities.
- Strong interpersonal and organizational skills.
- Ability to balance high-level strategy with hands-on execution.
- Demonstrated experience in stakeholder management and empathetic communication.
- Proven capability in operational excellence and business process improvement.
- Undergraduate degree preferred; MBA, CFA, CIM, CIPM, or CIMA certifications are considered an advantage.
Responsibilities
- Manage day-to-day workflows, optimize internal processes, and maintain clear documentation.
- Draft company policies, SOPs, and internal guidelines.
- Identify operational inefficiencies and implement practical solutions.
- Coordinate cross-functional initiatives to ensure alignment with business objectives.
- Track and analyze key performance indicators (KPIs) to measure success.
- Manage information flow and maintain relationships with internal and external stakeholders.
- Collaborate with clients on scalability and long-term strategic planning.
- Serve as the point of contact for executive professional communications.
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