B2C Account Manager
B
Black SpectaclesEducation Technology
Chicago, Illinois, United States. Dallas, Texas, United States. Austin, Texas, United States. Denver, Colorado, United States. Seattle, Washington, United States. Boston, Massachusetts, United StatesFull-TimeMiddle
Salary$60,000–$80,000, commensurate with experience and qualifications. Uncapped commission with meaningful upside on upsells, new sales, and re engagement wins, with an OTE of $90,000.
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Job Details
- Experience
- 2 to 4+ years
- Required Skills
- Customer SuccessHubSpotAccount ManagementCRM
Requirements
- Bachelor's degree.
- 2 to 4+ years of account management experience with a sales component.
- Demonstrated ability to upsell, cross-sell, or grow existing accounts.
- Strong written and verbal communication skills with a relationship-first approach.
- Self-starter comfortable operating without a fully built CRM or polished playbook.
- Excellent organizational skills with the ability to manage a high volume of accounts independently.
- HubSpot experience preferred.
- Intercom and Stripe experience a plus.
- High integrity, coachability, and a genuine interest in customer success.
Responsibilities
- Own outbound and inbound engagement with the B2C subscriber base to drive upsells.
- Convert inbound prospects seeking guidance on subscription tiers.
- Manage cancellation save conversations and develop engagement pipelines.
- Handle a limited volume of escalated customer service tickets.
- Partner with sales and engineering to clean and structure B2C customer data in HubSpot.
- Track engagement and account health metrics to prioritize outreach.
- Contribute to the creation of scalable account management processes and playbooks.
- Maintain accurate records in HubSpot CRM.
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