Own outbound and inbound engagement with the B2C subscriber base to drive upsells.
Convert inbound prospects seeking guidance on subscription tiers.
Manage cancellation save conversations and develop engagement pipelines.
Handle a limited volume of escalated customer service tickets.
Partner with sales and engineering to clean and structure B2C customer data in HubSpot.
Track engagement and account health metrics to prioritize outreach.
Contribute to the creation of scalable account management processes and playbooks.
Maintain accurate records in HubSpot CRM.
Account ManagementCRMCustomer Success+1 more
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About Black Spectacles
Black Spectacles is a pioneer in online architectural education, providing world-class learning experiences for architects at every career stage. You'll find comprehensive study materials for the ARE 5.0 exam, expert-led software tutorials, and career insights. Black Spectacles became the first company to have its test prep content reviewed and approved by NCARB, setting a new standard for quality in the field. Over 80% of the top architecture firms in the US subscribe to Black Spectacles, demonstrating the platform's trusted position in the industry. They're not just about passing exams; they're dedicated to helping architects continuously grow their expertise and shape the world around them.
How We Work
Black Spectacles fosters a culture where excellence, innovation, and collaboration thrive. You'll work within a fully remote environment, enjoying the flexibility to contribute from anywhere. The team values discipline, documentation, and a proactive approach to operations. Despite being fully remote, they prioritize connection through semi-annual in-person gatherings to celebrate achievements and plan future goals. The company empowers individuals with significant responsibility, trusting you to do what you do best without micromanagement. They also offer a safe and supportive environment for sharing ideas and taking calculated risks.
Why Join Us
You will make a significant, daily impact on the architecture community through your work.
You'll experience unmatched freedom to produce world-class work and influence the company's direction.
You'll join a company recognized by Great Place to Work and Built In as a top workplace.
You'll be part of a purpose-driven organization dedicated to elevating the architecture profession.
You'll collaborate with a team that encourages calculated risks and fosters a safe environment for new ideas.
Benefits & Perks
Work From Home: Enjoy year-round remote flexibility.
Comprehensive Benefits: Access to BCBS Health, Dental, Vision, Disability, and Life Insurance from day one.
Savings & Retirement Plans: Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and a 401(k) plan with a company match of up to 4%.
Generous Paid Time Off: Accrue up to 3 weeks of vacation annually, along with 8 holidays, 2 floating holidays, and up to 1 week of sick leave.
Referral Program: Earn rewards by referring top talent.
Team Building: Participate in semi-annual team gatherings and events.