Black Spectacles

Online learning for architecture & design

11-50 employees
Founded 2010
EdTech
Private Company

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions2

ChicagoIllinoisUnited States. Dallas+10 more locationsFull-TimeEducation TechnologyPosted
  • Own outbound and inbound engagement with the B2C subscriber base to drive upsells.
  • Convert inbound prospects seeking guidance on subscription tiers.
  • Manage cancellation save conversations and develop engagement pipelines.
  • Handle a limited volume of escalated customer service tickets.
  • Partner with sales and engineering to clean and structure B2C customer data in HubSpot.
  • Track engagement and account health metrics to prioritize outreach.
  • Contribute to the creation of scalable account management processes and playbooks.
  • Maintain accurate records in HubSpot CRM.
Account ManagementCRMCustomer Success+1 more
Showing 1 of 2 positions

About Black Spectacles

Black Spectacles is a pioneer in online architectural education, providing world-class learning experiences for architects at every career stage. You'll find comprehensive study materials for the ARE 5.0 exam, expert-led software tutorials, and career insights. Black Spectacles became the first company to have its test prep content reviewed and approved by NCARB, setting a new standard for quality in the field. Over 80% of the top architecture firms in the US subscribe to Black Spectacles, demonstrating the platform's trusted position in the industry. They're not just about passing exams; they're dedicated to helping architects continuously grow their expertise and shape the world around them.

How We Work

Black Spectacles fosters a culture where excellence, innovation, and collaboration thrive. You'll work within a fully remote environment, enjoying the flexibility to contribute from anywhere. The team values discipline, documentation, and a proactive approach to operations. Despite being fully remote, they prioritize connection through semi-annual in-person gatherings to celebrate achievements and plan future goals. The company empowers individuals with significant responsibility, trusting you to do what you do best without micromanagement. They also offer a safe and supportive environment for sharing ideas and taking calculated risks.

Why Join Us

  • You will make a significant, daily impact on the architecture community through your work.
  • You'll experience unmatched freedom to produce world-class work and influence the company's direction.
  • You'll join a company recognized by Great Place to Work and Built In as a top workplace.
  • You'll be part of a purpose-driven organization dedicated to elevating the architecture profession.
  • You'll collaborate with a team that encourages calculated risks and fosters a safe environment for new ideas.

Benefits & Perks

  • Work From Home: Enjoy year-round remote flexibility.
  • Comprehensive Benefits: Access to BCBS Health, Dental, Vision, Disability, and Life Insurance from day one.
  • Savings & Retirement Plans: Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and a 401(k) plan with a company match of up to 4%.
  • Generous Paid Time Off: Accrue up to 3 weeks of vacation annually, along with 8 holidays, 2 floating holidays, and up to 1 week of sick leave.
  • Referral Program: Earn rewards by referring top talent.
  • Team Building: Participate in semi-annual team gatherings and events.
  • Unlimited Vacation (for some roles).

Tech Stack

mediawidgetsmappingframework

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