Analista de Customer Success Sênior - Expansão/Retenção
New
BrazilFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- SalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- Experience managing strategic customer portfolios with significant recurring revenue responsibility in SaaS companies.
- Proven track record in contract renewals, upsell, cross-sell, and revenue growth initiatives.
- Experience leading complex negotiations with decision-makers and multiple stakeholders.
- Ability to combine long-term relationship management with strong commercial performance goals.
- Strong understanding of Customer Success, Account Management, Revenue, or SaaS growth strategies.
- Experience working with B2B SaaS business models.
- Ability to analyze customer data, identify opportunities, and make strategic recommendations.
- Strong communication, negotiation, and stakeholder management skills.
Responsibilities
- Manage a strategic customer portfolio with direct responsibility for recurring revenue indicators, retention, and expansion.
- Lead contract renewal negotiations, cancellation prevention strategies, and account growth initiatives.
- Identify upsell, cross-sell, and product adoption opportunities by connecting customer needs with available solutions.
- Build consultative relationships with stakeholders and decision-makers, understanding business goals and influencing growth strategies.
- Use data, performance indicators, and business context to prioritize opportunities and maximize portfolio results.
- Develop and execute commercial strategies to increase customer revenue throughout the lifecycle.
- Collaborate with Customer Success partners and cross-functional teams to deliver value and improve customer outcomes.
- Monitor account health, identify risks, and proactively create action plans to strengthen customer relationships.
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