Customer Solutions Architect, Amazon Connect
New
C
CaylentCloud Services
We are a fully remote global company with employees in Canada, the United States and Latin America.Full-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- AWSMachine LearningGenerative AI
Requirements
- Proven expertise in Amazon Connect and broad knowledge of AWS services.
- Proven ability to act as a trusted advisor to enterprise clients.
- Experience in cloud-native customer experience (CX) solution architecture.
- Experience integrating AI/ML technologies including Amazon Lex, Amazon Bedrock, and generative AI.
- Experience working in regulated industries such as healthcare, finance, or government.
- Proficiency in authoring proposals, statements of work, and detailed technical specifications.
- Experience conducting technical discovery workshops and presenting solutions to executive stakeholders.
- Ability to develop proof-of-concepts and prototypes.
Responsibilities
- Provide technical thought leadership and serve as a trusted advisor to customer executives, helping shape CX transformation strategies and long-term technology roadmaps.
- Lead deep dive architecture and design sessions focused on Amazon Connect and modern customer experience solutions.
- Author proposals, solution designs, and statements of work that accurately capture customer requirements, technical constraints, assumptions, and delivery approach.
- Conduct technical discovery workshops to understand client business challenges and translate them into actionable technical solutions.
- Develop proof-of-concepts and prototypes to demonstrate the value of Amazon Connect features.
- Design and architect comprehensive customer experience solutions leveraging AWS services with a focus on generative AI integration.
- Create detailed technical specifications aligned with AWS Well-Architected best practices.
- Integrate AI and machine learning capabilities such as Amazon Lex and Amazon Bedrock into contact center solutions.
- Ensure solutions meet compliance and security requirements in regulated industries.
- Educate clients and internal teams on Amazon Connect capabilities, AWS CX best practices, and industry trends.
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